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Cancellation Policy

Your appointments are important to 2121, as it is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectively request at least 24-hour notice for cancelations and adjustments. 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and our clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed several times in advance because we know how easy it is to forget an appointment you may have booked weeks ago. 

• You may cancel or modify your appointment without charge anytime 24 hours preceding the start time of your appointment.

• Less than 24 hours’ notice is considered a “Late Cancellation” and will result in a charge up to 100% of the scheduled service(s).

• If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged full price of the scheduled service(s).

• Appointments that are booked within the 24-hour period are still subject to the cancellation policy.

Product Refund Policy

We can not give refunds or exchanges on retail products. 

Redo Policy

At 2121, we stand by our work. We promise to do everything that we can to make sure that you get exactly what you ask for. We cant gurantee that you will like what you have asked for, but we will do what you asked us to do. 

If for some reason, you are unhappy with a service, we ask that you notify us with 7 days of your service to allow us to make the needed changes to your hair. Outside of the 7 days you will be charged for a new service. 

If you are wanting something different then what was discussed during your consultation, that will result in a new service and not considered a redo. 

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